| I am interested in Quintum products. Where can
I purchase one of your units?
How do I open a trouble ticket?
Your reseller can help you to open a ticket. Send an email to service-ticket@quintum.com.
This email automatically opens a trouble ticket and generates a ticket
number. A Quintum engineer will then reach out to you to assist you in
correcting the problem.
I would like to try and troubleshoot my problem myself. Do you
have any technical documentation I can refer to?
The Quintum Support
website provides product hardware guides, software references, and
application notes to help you learn more about our products. This information
is categorized by product.
Do you have any literature that I can read to learn about the
various Quintum products?
Quintum provides useful white papers, product brochures, product spec
sheets, and case studies. Check the Quintum
product literature on the website.
How can I receive updates on new releases and product updates?
See the instructions to subscribe to Tenor
Notes, Quintum's informative product newsletter.
Where can I download the latest patches and firmware for my Quintum
product?
All product firmware and patches release can be found on the Quintum
Support website. Select your product from this page, follow the link
for firmware updates, and download the latest patches and firmware. Always
remember to back up your configuration files before upgrading your firmware.
What other training resources does Quintum offer?
Quintum offers excellent training courses. Our classes are extremely
popular and fill up quickly. In order to attend a training class, you
MUST speak with your sales rep to confirm availability and reserve your
place. No one will be admitted without a confirmed paid receipt. Seats
are booked on a first-come, first-served basis, contingent upon receipt
of the completed Training Registration Form and all fees. To see a list
of scheduled courses, please see the posted
schedule and agenda. For more information, E-mail: training@quintum.com.
I have lost my password. How can I reset the default?
See the password
reset instructions.
My unit was reformatted. How can I receive a new license file?
See the license
file instructions.
My unit is not working properly. I think there is a hardware
malfunction. What can be done?
See the RMA (Returned Material Authorization)
instructions.
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